Services & Policies
We endeavor to provide the highest quality counseling and guidance to our clients. Our organization's mission is to improve health, wellbeing and lifestyle improvements to our clients who need guidance on better strategies for deep personal transformation.
Service Policies:
All appointments require advance booking and payments. Please monitor and review your appointment emails as soon as possible to review our services and cancellation policies in full.
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Should there be a need to reschedule your appointment, our staff will contact you as soon as possible to reschedule. Should the clinic need to reschedule or cancel your appointment within 24hrs, we will provide you with a 30% discount on your appointment for your inconvenience.
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All services are rendered only via our online telehealth services during the Covid restrictions currently in place for non-essential services. Should you have limitations with having accessibility via internet, a phone call appointment can also be provided.
Refund Policies:
Appointments must be cancelled with 48hrs notice from your appointment time. We do provide a discounted option to reschedule your appointment if within 48hrs but outside of 24hrs. Please contact our staff if you need to reschedule your appointment within the 48hr time frame.
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Unfortunately, all cancellations within 24hrs cannot be refunded. If you experience a personal or family emergency that requires a late cancellation inside 24hrs, please contact our staff and we can make exceptions on a case by case basis.
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Please review our appointment cancellation policies below for further details:
Cancellation Policies:
Cancellation & Consultation Paperwork Policies: It takes considerable preparation time for our staff and doctors to prepare for your appointment. Please pay attention to our important paperwork and cancellation policies below:
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We have a 48 HOUR cancellation and 48 HOUR paperwork completion policy - please notify our office at least 48 HOURS in advance of your appointment if you wish to cancel or reschedule your appointment to avoid additional fees.
"Early Cancellation": If you cancel prior to the 48 HOUR time frame- you can request a full payment refund -- or you may reschedule your appointment at no extra costs/fees.
"Incomplete Paperwork Cancellation": Paperwork for your appointment must be completed at least 48hrs prior to clinic for processing and preparations for our doctors. We make multiple attempts to notify patients of incomplete paperwork. Incomplete paperwork within 48hrs of your appointment cause an automatic "Late Cancellation" as discussed in the next paragraph:
"Late Cancellations":If you are cancelling your appointment or have not completed the required documents within the 48 HOUR timeframe You will be charged a $75 non-refundable late cancellation fee and any clinic payments cannot be refunded but will remain on your account as a credit. You can use the payment credit to reschedule a new appointment with payment of the $75 Late Cancellation fee.
"NO-SHOW":If you are a no show to your appointment YOU WILL FORFEIT YOUR ENTIRE PRE-PAID BALANCE and no credit is applicable. Should you choose to reschedule, you will need to pay the full amount for a new appointment.
Customer Privacy:
We practice HIPAA health information privacy policies and do not share or sell your information for any reason at all. All clients have access rights to their health information upon submission of signed and notarized release form - please contact our office if you would like to request a release form. We do not store your personal financial, credit card, or any other sensitive personal data and adhere to strict guidelines for protecting patient data.
Ethics Policies:
We are a fully inclusive business and treat all clients equally regardless of Race, Gender description, Cultural, or Religious backgrounds. We support all disenfranchised communities and contribute a portion of our services and donations to charitable organizations that make a difference in improving outcomes for public health, environmental justice, and social justice issues.